October 03, 2023

How to Change the Chatbot Display name in Dynamics 365

Dynamics 365
By Vamsikrishna Jana 0 Comments

Change the Chatbot display name in D365

Steps to change display name

Step:1

Select the Environment which environment you want to change chatbot display name 

Step : 2 

move to advancedsettings and select apps under applications

Step :3

Select the app where the Bot will be avalible on the Dynamics365

Step :4 

select bot entity and select which bot you want to edit then select it and select the chat workstreams 

Step :5

Select the edit button on top right corner it will enable the chat channel settings 

Step 6:

Here you can change the agent display name field into accepted option under chat widget then  select save and close button once the changes has been changed

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