Dynamics 365 Customer Service:
Agent Enablement:
Dynamics 365 Customer service produces a dynamic interface optimized to drive the next best action and contextually serves up tools, guidance, and data to agents throughout the interaction, including information or assets from third- party application. employee training and development programs are essential to the success of business worldwide. with out best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. created by local subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.
Self-service Capabilities:
Your clients should be able to access their account information and find answers to their own through a branded, personalized experience. A self-service portal with a searchable knowledge base and online community space will provide expert care and make it easy for customers to transition to assisted support. provide self service support. automate self service with virtual agents and rich knowledge base portals. personalize customer experiences. personalize customer interactions using connected experiences. increasing agent productivity.
Unified Knowledge:
Your clients are constantly on the go in today’s fast-paced work environment. their tools should be able to keep up. provide single user interface for agents handle service interactions, whether using their desktop or mobile devise, with Dynamics 365 for customer service. to ensure that customers are satisfied with service that’s being provided, many organizations will connect incoming work items, such as cases, phone calls, or chat requests, to the most qualified agent to assist with each specific need. A customer who need service on a specific product should be routed to someone who has knowledge of the product. microsoft dynamics 365 customer service includes many features
Reporting:
Interactive dashboards and data visualizations make it easy to make predictive and proactive customer service decisions. by pulling insights from various sources, including social, you can easily trends and anticipate opportunities, identify cross-sell/up-sell opportunities explore what if scenarios, improve service metrics and performance, and identify best practices. dynamics 365 customer engagement supports two types of reports: SQL server reporting services reports. these reports are use SQL Queries and filtered views to retrieve report data. filtered views restrict the data what is available to the security role of the person running the report.
